Effective Date: October 21, 2025

Viyala Travels (“we,” “us,” or “our”) operates viyalatravels.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services.

Please read this Privacy Policy carefully. By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Website.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Make a booking or reservation
• Register for an account
• Subscribe to our newsletter
• Contact us via email or contact forms
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment information
• Passport or identification details (when required for travel bookings)
• Travel preferences and requirements

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your travel bookings and reservations
• To communicate with you about your bookings, inquiries, and requests
• To provide customer support and respond to your questions
• To send you promotional materials, newsletters, and special offers (with your consent)
• To improve our Website, services, and user experience
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations and enforce our terms of service
• To analyze usage patterns and conduct market research

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you. These parties include:

• Payment processors
• Hotels, airlines, and tour operators
• Travel insurance providers
• Email service providers
• Web hosting and analytics services

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request a copy of your information in a portable format
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us at info@viyalatravels.com.

7. Marketing Communications

If you have opted in to receive marketing communications from us, you may opt out at any time by:

• Clicking the “unsubscribe” link in any promotional email
• Contacting us at info@viyalatravels.com
• Updating your communication preferences in your account settings

8. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our Website is not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Website, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Website with a new “Effective Date.” Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Viyala Travels
Email: info@viyalatravels.com
Website: viyalatravels.com

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This Privacy Policy was last updated on October 21, 2025.